We want to keep you informed and be transparent about issues that may currently affect your viewing experience. Our team is actively working on the items below, and we appreciate your patience as we continue improving the service.
Canadian Content Availability
- Pure Flix Familia is currently available only within the United States and its territories and is not offered in Canada at this time.
- If you are accessing Familia from Canada, you will be unable to sign up for or stream content through the service. We appreciate your interest and will share updates if availability expands to additional regions in the future.
Content Playback
- Some members may receive an error when attempting to play certain titles. Our team is actively working on a solution. In the meantime: Signing out of your account and signing back in may resolve the issue. You may also refer to our DEVICES AND APPS articles for appropriate troubleshooting steps. Pure Flix Familia Devices and Apps
My List
- Some members may be unable to add or remove titles from My List on certain devices while platform improvements are underway. Our team is working to resolve this issue.
We appreciate your patience and understanding as our team works to resolve these issues and improve your Pure Flix Familia experience.
Updated 10/07/26