Pure Flix Familia is supported on any Android phone/tablet running AndroidOS 5.0+
You can check your current software version by doing the following:
- Open your device's Settings
- Locate System
- If you don't see System, continue to the next step
- Tap About Device
- Scroll to and locate Software Information then tap on it
- Tap Android Version to display your version information
Note: A minimum of 4GB RAM is recommended for optimum performance
You can install the Pure Flix Familia app on your supported Android device by doing the following:
- Go to the Google Play Store on your Android device
- Select search at the bottom of the page or using the magnifying glass
- Type in "Pure Flix Familia"
- Select the app and download it to your device under "Apps and Games"
- Once it has downloaded, open the app
- Sign in using your username and password created when registering for Pure Flix Familia
If you are experiencing an issue with Pure Flix Familia on your supported Android device, please try resolving the issue by doing the following:
Step 1: Test Your Internet Connection
- Open the Google Chrome app on your Android device
- Using the search field, type "Speedtest"
- Click on "Run Speed Test"
- Once the test has finished, check that your download speed matches our minimum requirements
Note: If your internet speed is below 0.5 Mbps, please contact your internet provider regarding your internet speed, as Pure Flix Familia requires a minimum download speed of 0.5 Mbps
Step 2: Clear the Pure Flix Familia App Data
- From the Home screen on your device, navigate to "Settings"
- Select "General". If you don't see General, continue to the next step
- Select Apps or Applications
- Select Manage Applications, Application Manager, or Manage All Apps. If you don't see these selections, continue to the next step
- Pull up "All Apps" and select "Pure Flix Familia"
- If you don't see Pure Flix Familia, check the Downloaded tab
- Select "Storage and Cache". If you don't see Storage and Cache, continue to the next step
- Select "Clear Storage and Clear Cache", then OK
Step 3: Delete and reinstall the App
- Open the Google Play Store app
- Search for "Pure Flix Familia"
- Select the Pure Flix Familia app
- Select "Uninstall" or "Cancel"
- Once uninstallation is complete, select "Install"
- Once installation is complete, select "Open"
- Sign into Pure Flix Familia and try accessing it again
If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!
- Play a title
- Tap the "White Rectangle" in the upper right corner
- Select "Off" to turn captions off, or select an available caption language to turn them on
Home:
- Tap on the "Home" icon located in the bottom left corner (looks like a house). It will redirect you to the homepage of Pure Flix Familia
Browse:
- From the Pure Flix Familia homepage in the app, not the website, tap on the "Browse" option located in the bottom left hand corner (looks like three horizontal lines)
Search titles:
- From the Pure Flix Familia homepage (in the app, not the website), tap on the magnifying glass icon located in the top right hand corner
- Tap on the 'search bar' in the top middle part of the screen
Add to/Remove from My List:
- Option 1
- While browsing the app, select the heart icon showing on the title poster
- Option 2
- Select a title
- Select the heart icon on the title poster at the bottom right (shows next to the title duration)
My List:
- From the Pure Flix Familia homepage in the app, not the website, tap on the "My List" option located in the bottom right hand corner (looks like a heart icon)
Sign out:
- From the Pure Flix Familia app home screen, locate the "Head and Shoulders" icon dropdown in the upper right corner
- Tap on "Sign out"