If you receive this error when trying to watch a title on Pure Flix Familia but have an active membership, please try the following steps:
- Sign out of the device you are trying to watch on.
- Sign back in using the email address and current password associated with your Pure Flix Familia membership. Verify that both are entered correctly.
- Select the title you previously tried to watch and try again.
If you still need assistance, please visit Contact Pure Flix Familia.
If you receive an "Invalid Token" error when trying to reset your password, clear your browser's cache and try again. See Web Browser: How to Clear Cache.
If you have cleared your browser's cache and still receive the error, try another supported web browser, as browser settings may differ.
This message means the link in your password reset email has expired. You will need to request a new password reset link.
To request a new password reset email:
- Open the Pure Flix Familia sign in page.
- Select Forgot your password?
- Enter the email address associated with your Pure Flix Familia account.
- Follow the onscreen instructions to request a password reset email.
Open the new email and follow the link to reset your password.
If you receive this message during signup, your email address may already be associated with an account. This can happen if you previously started the signup process without completing it.
To continue:
- Open the Pure Flix Familia sign in page in a web browser.
- Sign in using your existing email address and password. If you do not remember your password, select Forgot your password?
- If you do not have an active Pure Flix Familia subscription, follow the onscreen instructions to select a plan and complete your membership purchase.
If you believe your email address was registered in error or need help continuing, please visit Contact Pure Flix Familia.
Please note: At Great American Media's sole discretion, Pure Flix Familia may offer a free trial.
If you see a message that says "Your account has been locked," this is typically a security safeguard designed to help protect your account.
For security reasons, the sign in experience does not provide specific details about why access is temporarily restricted.
HOW TO REGAIN ACCESS
- Wait before trying to sign in again.
- Make sure you are using the correct email address and password.
- If you are unsure of your password, select Forgot your password? and follow the instructions to reset it.
Once the temporary restriction has cleared, try signing in again with your current password.
WHY DOES THIS HAPPEN?
To help protect member accounts, our sign in system may temporarily restrict access after detecting multiple unsuccessful sign in attempts. This is an automated security measure that helps safeguard your account.
STILL NEED HELP?
If you have waited and reset your password but still cannot sign in, please visit Contact Pure Flix Familia. Include the email address associated with your account so we can help investigate.
If you receive this error when entering your card information, check the following:
TYPO IN THE CARD INFORMATION
Verify that the information you entered does not contain missing letters or numbers, typing errors, or extra spaces.
BILLING ADDRESS DOES NOT MATCH
Verify that the billing address you entered matches the address your financial institution has on file.
CACHED BROWSER DATA
Clear your browser's cached data and try again. See Web Browser: How to Clear Cache.
If you still experience an issue after completing these steps, please visit Contact Pure Flix Familia.